Support Specialist

Job description:

The Global Print API from Cloudprinter has been awarded as one of the promising revolutions and disruptions in the print industry. With one single API integration, our customers connect and route print jobs to local print providers all over the world. Our customers contain web2print providers, publishers, and Fortune 500 companies.
We are a Dutch company with branches in  Ukraine.

We currently have an open job position for a Support Specialist. We are looking for candidates who are able to work on a shift basis.

Requirements:

• 1+ years of experience in the customer service industry
• Upper-Intermediate/ advanced level of English ( both spoken & written)
• Excellent communication and negotiation skills
• Experience in communicating with clients (preferably to be a stress-resistant person)
• Ability to work effectively with minimal supervision
• Attention to details
• A fast learner who is flexible and copes well under pressure

Responsibilities:

• Give Support to the customers via phone and chat
• Identify and escalate priority issues
• Ensure customers' satisfaction
• Working with CRM system (experience working in HubSpot will be a plus)
• Work according to the schedule (night, evening, and day shifts)

What we offer:

• A young & friendly international team
• Competitive Salary
• Paid sick leaves and vacation

To apply for this job please use the form on this page and don't forget to include a link to your LinkedIn profile.