Support Specialist


Support Specialist

Lviv, Ukraine

Job description:

The Global Print API from Cloudprinter has been awarded as one of the promising revolutions and disruptions in the print industry. With one single API integration, our customers connect and route print jobs to local print providers all over the world. Our customers contain web2print providers, publishers, and Fortune 500 companies.
We are a Dutch company with branches in Denmark, Germany and Ukraine.

We currently have an open job position for a Support Specialist. We are looking for the candidates who are able to work on a shift basis.


  • 1+ years of experience in the customer service industry
  • Upper-Intermediate level of English (both spoken & written)
  • Excellent communication and negotiation skills
  • Experience in communicating with clients (preferably to be a stress-resistant person)
  • Multitasking
  • Ability to work effectively with minimal supervision
  • Attention to details
  • Night shifts in schedule won't be an issue


  • Give support to the customers via phone and chat
  • Identify and escalate priority issues
  • Ensure customers' satisfaction
  • Working with CRM system (experience working in HubSpot will be a plus)
  • Extending Knowledge Base


  • Modern office in the city centre
  • A young & friendly international team
  • Competitive Salary
  • Paid sick leaves and vacation
  • Ability to travel abroad (visiting our offices all over the world)


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Hi, please fill the short questionary. We are glad that you want to work with us. We really apprieciate it. The answer will be ready as soon as possible. Cheers!