Customer Success Manager

Ukraine

Customer Success Manager

Lviv, Ukraine

We are:

Cloudprinter.com is the leading print platform that enables local printing anywhere in the world. We are a team of 80+ thinkers and makers in different locations worldwide, true professionals and good people, who bring Cloudprinter platform to the next level.
We are looking for a new super powerful Customer Success Manager.

What we expect from you:


  • Excellent English skills
  • Experience in customer management with an emphasis on account revenue growth working with B2B clients.
  • Customer-first mindset
  • Strong communication & negotiation with great interpersonal skills
  • Ability to track multiple customers and manage legal process (i.e., contract renewals, negotiations, etc.)
  • Desire to build a trusted rapport with clients, influence decision making and work across executive and operational levels on IT and business side
  • Be detail-oriented person with extensive experience to manage strict deadlines


Together we will:

  • Create a strategy to address Cloudprinter clients’ business needs, identifying add-on business opportunities.
  • Work directly with clients to address problems or overcome other obstacles.
  • Communicate and “listen” to clients to better understand their personal challenges and business needs.
  • Demonstrate to clients how Cloudprinter platform works and help them meet their print objectives and benefit their business.
  • Develop a deep understanding of the client’s internal network to include decision makers, decision process, budgeting/procurement, and understanding their reasons. Make sure the business value proposition is clearly defined and addresses how stakeholders achieve their goals.
  • Be the voice of the customer & consistently work to ensure client satisfaction
  • Successfully and effectively cooperate with DevOps & Customer Service team


 

What we offer:

  • ☕Coffee in the morning with sweets
  • Modern office
  • A young & friendly international team
  • Competitive salary
  • Paid sick leaves and vacation
  • Ability to travel abroad (visiting our offices all over the world)
  • Teambuilding parties



 

Apply for this job

Hi, please fill the short questionary. We are glad that you want to work with us. We really apprieciate it. The answer will be ready as soon as possible. Cheers!