Can I cancel an order?

After sending an order can I still cancel it?

No, we cannot cancel the order once an order is taken into production. We recommend you double-check all the details and files before placing the order. After the order is placed you can not make any changes to your files.

The order might be canceled on your side if it was not pushed into production yet. 

If the order has been sent to production, it means that the file has reached the print facility, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.

if you have  questions about this, reach out to our 24/7 Customer Succes Team via chat, or email; info@cloudprinter.com